Policies

Privacy Policy & Return Policy

Privacy Policy

Welcome to Dr Chiro Malaysia — your trusted source for premium spine support cushions and posture solutions. At Dr. Chiro, we are committed to protecting your personal information and ensuring that your privacy is fully safeguarded.

This Privacy Policy explains how we collect, use, and protect your data when you browse our website, interact with our content, or make a purchase of any Dr. Chiro product. Whether you're shopping for back pain relief or exploring our ergonomic cushion range, your trust and privacy are our top priorities.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Personal Details: Name, email address, phone number, and shipping address.
  • Payment Information: Credit/debit card details and transaction history (processed securely through third-party payment providers).
  • Website Usage Data: IP address, browser type, and interaction with our website for analytics and improvement.
2. How We Use Your Information

We collect your data for the following purposes:
✅ To process and fulfill your orders.
✅ To provide customer support and respond to inquiries.
✅ To improve our website, services, and user experience.
✅ To send promotional offers (only if you have opted in).

3. Data Protection & Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure. We do not sell or share your data with third parties except as required for order fulfillment or legal compliance.

4. Data Retention

We retain customer data for 6 months to 1 year after order completion for record-keeping and service purposes.

5. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you.
  • Update or correct your personal details.
  • Opt-out of marketing communications at any time.

For any privacy-related concerns, please contact us at drchiro_my@outlook.com.

Return & Exchange Policy

At Dr. Chiro, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy.

1. Return & Exchange Eligibility

You may request a return or exchange under the following conditions:
✅ The item is unused and in its original packaging.
✅ The request is made within 7 days of receiving the product.
✅ The item is defective, damaged upon arrival, or does not match the description.
✅ Items purchased during major promotions with discounts exceeding 30% are eligible for returns.

2. Non-Returnable Items

❌ Products that have been used, washed, or altered.
❌ Clearance sale items (unless defective).
❌ Custom-made or personalized items.

3. Return Process

1️⃣ Contact Us – Email drchiro_my@outlook.com with your order details and reason for return.
2️⃣ Approval & Instructions – If eligible, we will provide return instructions.
3️⃣ Ship the Item – Customers are responsible for the return shipping fee unless the item is defective or incorrect.
4️⃣ Refund/Exchange Processing – Once received, we will process your refund or send a replacement within 7 business days.

4. Refund Policy
  • Refund Method: Refunds will be issued via the original payment method.
  • Processing Time: Please allow 7 business days for the refund to reflect in your account.

For further assistance, please contact our customer support team at drchiro_my@outlook.com.

💡 Your satisfaction is our priority! We are committed to providing a smooth and hassle-free shopping experience. 🚀